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At Sonrisa, we want you to love what you buy. If something isn’t right, we’re here to help make it right. Please read our return policy carefully to ensure a smooth and easy return experience.

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Eligibility for Returns

We accept returns for most products within 7–15 days from the date of delivery, subject to the following conditions:

• The item must be unused, unwashed, and in original packaging with all tags, manuals, and accessories intact.

• Certain products like personal care items, perishable goods, or customized items may not be eligible for return.

• Electronics must include all original components and should not be damaged or tampered with.

 

How to Initiate a Return

1. Log in to your Sonrisa account.

2. Go to My Orders and select the item you want to return.

3. Click on "Request Return" and follow the instructions.

4. Our team will schedule a pickup or provide return shipping details.

5. Once the item is received and inspected, we will process your refund.

Need help? Contact us at returns@sonrisa.com or call +1-800-SONRISA.

 

Refunds

• Refunds will be issued to the original payment method or as store credit, depending on your preference.

• Refund processing time:

  • Prepaid Orders: Within 5–7 business days after we receive the returned item.

  • COD Orders: Store credit or bank transfer within 7–10 business days after pickup.

• Shipping fees are non-refundable, unless the item was defective or the wrong product was sent.

 

Exchanges

• We offer free size or item exchanges for eligible products (e.g., fashion, footwear).

• Exchange requests must also be made within 7–15 days of delivery.

• If the requested item is out of stock, we will issue a full refund or store credit.

 

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items

• Personal hygiene products (e.g., grooming kits, innerwear)

• Food, perishables, or opened consumables

• Items marked as Final Sale or Non-Returnable on the product page

 

Return Shipping

• In most cases, Sonrisa will arrange a free pickup.

• For remote areas, customers may be asked to self-ship the item. We will reimburse the shipping cost with valid proof.

 

Need Help?

Our customer service team is happy to assist you with returns, exchanges, or any product-related queries.

Location: H.No B 98/28 Ground Floor Joshi Colony New Delhi -110092​

Phone: +919013236101, +9198998 25019

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Sonrisa – Shop with Confidence. Smile Always.